Welcome to Tracey Door Company, Inc., the hands-down authority on garage door installation and repair for over 39 years. Proudly serving Greater Rochester, NY, we service all brands of garage doors and garage door openers, both residential and commercial.
Our mission is to set the industry standard for quality of craftsmanship and service, and that's why we pledge to complete every job on time and at the price quoted. We are fully insured and fully committed to your complete satisfaction.
Our History
Tracey Door Company has been family owned and operated since 1984. John Tracey, who had been in the construction industry since the early 1960's, and his son Tim Tracey, who had been in the tool and die industry, decided to start their own business in a small warehouse on Stonewood Ave. Soon they outgrew that space and moved to Maple Street. John's daughter Michelle Tracey Stundtner started working in the office then and brought her newborn baby, Jessica, to work with her. As the business grew, they moved to McKee Road where their office, warehouse, and showroom were located for 25 years.
Meet Our Staff
John Tracey passed away in July of 2004, and Michelle Tracey Stundtner and Tim Tracey are now co-owners. The newborn baby, Jessica (Stundtner) Spirito, is now the office manager, along with Jenna Stundtner who also works in the office. Michelle's son Justin Stundtner and Tim's oldest two sons, John (JT) and Andrew Tracey, are garage door installers.
Our Services
We offer a wide range of garage door services, including residential and commercial garage door installation, garage door repair, and garage door openers. We carry only the best in garage door supplier brands, including C.H.I. Overhead Doors and LiftMaster. Our experienced staff will guide you through the process of choosing the perfect garage door for your needs.
Why Choose Us
At Tracey Door Company, we pride ourselves on excellent customer service, free estimates on new installations, 39 years of experience, and family-owned and operated dedication. We don't use subcontractors, only Tracey Door employees. We are fully insured, members of the International Door Association, Rochester Home Builders Association, and B.C.B. member.
Call Us Today
So whether you're looking for garage door installation, repair, or parts replacement, we have the knowledge and expertise to provide timely, affordable, and professional service. For more information or to receive a free estimate, give us a call today, and let us add you to our long list of success stories.
Overall Experience
The majority of customers have had a positive experience with Tracey Door, praising their prompt and efficient service, knowledgeable and friendly staff, and high-quality products.
Positive Aspects
- Friendly and professional staff, including Michelle, Mark, Mike, and others
- Prompt and efficient service, with quick response times and minimal waiting
- High-quality products, including garage doors and openers
- Knowledgeable staff who take the time to explain and educate customers
- Competitive pricing and reasonable costs
- Family-owned business with a focus on customer satisfaction
Negative Aspects
- A few customers experienced poor customer service, including rudeness from employees and lack of follow-up
- Some issues with door installation and repair, including incomplete or improper work
- One customer felt that they were overcharged for services and did not receive a reasonable discount
