Ensuring Quality and Affordability for Home Owners
Welcome to Wonder Windows, the premier provider of exceptional windows and doors in Rochester and Buffalo, NY. With over 60 years of experience, we have earned a reputation for delivering top-notch products and services to homeowners throughout Western New York.
Our Commitment to Excellence
At Wonder Windows, we are dedicated to providing our customers with an unparalleled shopping experience. Our team of experts is committed to helping you find the perfect windows and doors that fit your lifestyle, climate, and budget. We take pride in our extensive selection of products from leading manufacturers, ensuring that you have access to the best options available.
Our Services
We offer a comprehensive range of services designed to make your window and door shopping experience seamless and hassle-free. From measuring and installation to financing options and warranty information, we have got you covered. Our team is dedicated to providing exceptional customer service, ensuring that you have a pleasant and stress-free experience from start to finish.
Our Products
Our extensive product line includes a diverse range of windows and doors from top manufacturers such as OKNA, Sierra Pacific, Andersen, and Starmark. We offer a variety of styles, materials, and colors to suit every taste and requirement. From energy-efficient vinyl windows to stunning patio doors, we have a solution for every Western NY homeowner.
Why Choose Wonder Windows
At Wonder Windows, we understand the importance of quality, affordability, and customer satisfaction. That's why we offer a best price guarantee, ensuring that you get the best value for your money. Our commitment to excellence, combined with our extensive experience and industry recognition, makes us the trusted choice for homeowners in Rochester and Buffalo, NY.
Learn More About Us
To learn more about our products, services, and financing options, we invite you to explore our website or visit one of our showrooms in Rochester or Buffalo. Our team is always happy to answer any questions you may have and provide you with a free estimate for your window and door needs.
Customer Service Issues
Several reviewers experienced poor customer service from Wonder Windows, including unresponsive staff, lack of communication, and unmet promises. Some customers had to spend a significant amount of time and effort to get issues resolved, only to be met with ignored calls, unreturned messages, and unfulfilled promises.
Installation Issues
Many reviewers reported issues with the installation process, including incorrect window measurements, delayed installations, and poorly executed work. Some customers had to wait for extended periods for their windows to be installed, and even then, the work was not always satisfactory.
Product Quality Issues
Some reviewers reported problems with the quality of the windows and doors provided by Wonder Windows. Issues included leaks, improper fitting, and poor craftsmanship. In some cases, customers had to deal with significant additional expenses to rectify these issues.
Positive Experiences
On the other hand, many reviewers had positive experiences with Wonder Windows, praising the company's professionalism, courtesy, and quality of work. Some customers appreciated the company's communication, scheduling, and installation processes, which they found to be efficient and well-executed.
