The Best just got Better!
Metro Overhead Door has been a trusted name in the industry for over 35 years, providing exceptional service and top-quality products to our customers in the Portland/Metro and Tacoma areas. Our story began in 1984, when we were founded by Don Gonrowski and Pat Hoffert as an overhead door company providing 24-hour emergency service for commercial and residential garage door clients in the Portland/Metro area.
Our Story
From humble beginnings in Pat's home to our current location in NE Columbia Blvd, we have grown and evolved to meet the changing needs of our customers. Over the years, we have expanded our services to include commercial and residential gates, access control, and self-storage solutions. Our team of experts is committed to providing exceptional customer service and strives to deliver the highest level of quality and professionalism in everything we do.
Our Services
At Metro Overhead Door, we offer a wide range of services to cater to the diverse needs of our customers. Our services include:
Commercial Overhead Doors
We service and install products from the top manufacturers and stand behind our work afterwards. Whether you need repair, maintenance, or installation services for your commercial overhead doors, we've got you covered.
Residential Overhead Doors
Let us help you create the ultimate look for your home. We offer a variety of residential overhead doors to suit your style and budget. Our team of experts is dedicated to providing exceptional service and ensuring that your doors operate smoothly and efficiently.
Gates
We supply, service, and install automatic driveway gates, pedestrian doors, and hardware. Our team of experts is dedicated to providing exceptional service and ensuring that your gates operate smoothly and securely.
Access Control
Our Access Control Division, Metro Access Control, offers a range of solutions for commercial, industrial, and residential properties. We provide perimeter deterrents, including automatic driveway gates, and offer surveillance cameras, recording equipment, and card access systems.
Self-Storage Solutions
We offer a range of self-storage solutions, including secure and convenient storage facilities, perfect for individuals and businesses.
Pedestrian Entry
Our team of experts provides pedestrian entry systems, including automatic doors, hardware, and software, designed to ensure secure and convenient access.
With over 80 employees and a combined experience of over 1,000 years, we are confident that our team can provide the solutions you need for your commercial or residential garage door, pedestrian door, automated gate, perimeter security, telephone entry system, parking revenue control, and storage facility needs.
We are committed to providing exceptional customer service and strive to deliver the highest level of quality and professionalism in everything we do. Whether you need emergency service, routine maintenance, or installation services, we are here to help.
24/7 Emergency Service
We understand that garage door emergencies can happen at any time. That's why we offer 24/7 emergency service to help you quickly and efficiently resolve any issues you may have. Our team of experts is equipped to handle any situation, from minor repairs to complex replacements.
Garage Door Repairs and Services
Mixed Experiences with Scheduling and Pricing
Some customers had issues with the scheduling and pricing of garage door repairs. One customer, Amanda Larimer, was charged for the technician's travel time, which added 45 minutes to the total bill. She was also unclear about the additional costs for every 15-minute increment. Another customer, Average John, experienced a no-show from the technician and was told he was not scheduled despite being given a date and time frame.
Quick and Efficient Service
On the other hand, many customers praised the quick and efficient service provided by Aloha Garage Door. Tim Aytes, Rob Yorke, Radio Robert, Shayne Ackeret, Matthew New, Sean Atron, and Sandei Gannon all reported positive experiences with prompt assistance, knowledgeable technicians, and competitive pricing. Some customers appreciated the extra effort made by the technicians, such as helping with remote setup and providing guidance on DIY repairs.
Customer Service and Parts Availability
Several customers complimented the excellent customer service, particularly from Megan at the front desk. Steven Duncan was impressed by the availability of parts, including a hard-to-find bracket, and the ability to purchase them in-store.
