We Can Solve Your Door Problem!
At The Door Works Company, we have been proudly serving the Portland Metro Area and beyond for over 45 years. Our story began in 1973 when Bob Ekstrom, also known as "The Door Man, " started a one-man operation. Since then, we have grown and evolved to become a family-owned business, committed to providing exceptional service and expertise to our residential and commercial clients.
Our Services
As a full-service door company, we offer a wide range of services to meet the varying needs of our clients. Whether you're a homeowner or a business owner, we can help you with everything from simple service calls to complex projects.
Residential Services
At The Door Works Company, we understand that a door is more than just an entry point to your home; it's also a symbol of your personal style and sense of identity. That's why we offer a variety of services designed to enhance the functionality, appearance, and durability of your doors. From door installation to weatherstripping, lock work, and repairs, we have the expertise to address any door-related issue you may be facing.
Emergency Services
We understand that door emergencies can strike at any time, which is why we offer 24/7 emergency services. Whether you're dealing with a stuck door, a broken lock, or any other door-related issue, we're here to help. Our experienced team is always available to quickly respond to your needs and provide prompt, professional assistance.
Commercial Services
As a commercial door company, we understand the importance of a secure, efficient, and well-maintained door system. Our team of experts is dedicated to providing top-notch service to commercial clients, ensuring that your business runs smoothly and efficiently. From door installation to maintenance and repair, we have the expertise to meet your unique needs.
Our Expertise
At The Door Works Company, we pride ourselves on our extensive knowledge and expertise in the door industry. Our experienced technicians have the skills and training to tackle any door-related issue, from simple repairs to complex projects. We work with a variety of manufacturers to source high-quality doors and hardware, ensuring that our clients receive the best products and services available.
Our Commitment
At The Door Works Company, we are committed to building long-term relationships with our clients, providing them with exceptional service, expert advice, and unparalleled support. We strive to be the go-to door company for our clients, and we're dedicated to exceeding their expectations.
Location
The Door Works Company is located at 2630 NW St. Helens Rd., Portland, OR 97210. Our office hours are Monday - Friday, 8:00 am - 5:00 pm. We are available for emergency service calls 24/7.
Contact Us
If you have any questions or concerns, please don't hesitate to reach out to us. We're always here to help.
Problems with Customer Service and Unreliability
Several customers had poor experiences with The Door Works, citing unprofessional behavior and unreliability. V. Ma had multiple appointment times cancelled without notice, and even the owner didn't respond to her texts. Travis Gintz Tgintz also had a bad experience, as he waited for months for a quote and was left with no response. Alison W. was also unhappy with the service, as the door they fixed didn't stay fixed for long.
Positive Experiences
On the other hand, many customers had positive experiences with The Door Works. Several customers praised the professionalism and efficiency of their technicians, including Brett Delia, Jody E., Jason Faulds, Emergency Service, Lori Doyle, Jo-Ann M., Mars, Katz Myers, and Liz P. They mentioned that the technicians were skilled, friendly, and reliable, and that they would hire the company again if needed.
Long Wait Times and Disorganisation
Some customers suffered from long wait times and disorganisation, including Vasili A., who waited six weeks for an estimate and then had to reschedule multiple times. Dj L. also expressed disappointment with the company's responsiveness and professionalism.
