Exceptional Service for Every Project
At WindowsDirect-VA.com, we pride ourselves on being a woman-owned window company with over 25 years of experience in providing exceptional, high-performance products and dedicated customer service. Our commitment to quality and durability has earned us an A+ rating with the Better Business Bureau. We strive to build long-lasting relationships with our customers and are committed to being transparent in every aspect of our business.
Our Services
At WindowsDirect-VA.com, we offer a range of services to cater to your window and door needs. Our collection of windows and patio doors is designed to provide beauty, performance, ease of operation, and increased energy efficiency. Our products are designed to meet and exceed industry standards, ensuring that you receive the best possible service.
Our Range of Products
Our collection of windows includes:
- Vinyl Replacement Windows: Our decades of innovation have resulted in a collection of windows designed and engineered to provide beauty, performance, ease of operation, and increased energy efficiency.
- New Construction Windows: A dedication to innovation, quality, and up-to-date design standards drive the development of our new construction windows.
- Sliding Patio Doors: Extend your home's ambiance to the great outdoors through sliding patio doors that visually expand and brighten any room, making every season more enjoyable.
Exclusive Insulated Glass Packages
Our exclusive ClimaTech high-performance insulated glass packages are a combination of three energy-efficient elements, each contributing to a superior insulating glass unit that may help to pay for itself through energy savings all year-round. Our energy-efficient products meet stringent ENERGY STAR performance requirements in all U.S. climate zones.
Color Options
Our FrameWorks colors offer visually exciting colors to warm spices of wood, allowing you to achieve the appealing beauty of custom-crafted windows without the time-consuming maintenance.
Certifications & Associations
We are committed to engineering and manufacturing the highest quality windows. Our products are designed to meet and exceed industry standards, ensuring that you receive the best possible service.
Quality of Service
Many reviewers praised the excellent customer service provided by Caren and her team at Windows Direct. They mentioned competitive prices, a wide range of energy-efficient products, and top-notch installation. Reviewers noted that the installation team was knowledgeable, swift, and thorough. They also appreciated the helpful and responsive owner, Caren.
Pricing
Several reviewers mentioned the great prices they received from Windows Direct. They were impressed with the competitive pricing and the lack of back-and-forth negotiations. Many reviewers felt that the prices were significantly lower than those offered by other companies.
Professionalism
However, some reviewers had negative experiences with Caren's customer service. They described her as rude, unprofessional, and belittling. One reviewer mentioned that she was offended when they didn't look at her website in depth, while another reviewer felt that she was not willing to answer their questions about different brands. One reviewer even threatened to leave a negative review, only to be met with a hostile response from Caren.
Installation
Reviewers who were satisfied with their installation reported that the workers were professional, efficient, and thorough. However, one reviewer mentioned that the installation crew was late and another reviewer had to call multiple times to follow up on their installation.
Conclusion
While some reviewers had negative experiences with Windows Direct, many were satisfied with the quality of service, pricing, and professionalism of the installation team. However, it's clear that there are some issues with customer service, particularly with Caren's attitude and behavior.
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