Providing Quality Workmanship & Exceptional Customer Service
At Crocker Sales, we take pride in our long-standing commitment to excellence and our dedication to providing exceptional customer service. With over 100 years of experience, we have become the premier source for hot tubs, swim spas, doors, windows, and more in Massachusetts, Rhode Island, New Hampshire, Southern Vermont, and Southern Maine. Our mission is to deliver that extra effort to our customers, and it shows.
Our History
Crocker Sales has been serving the Greater New England Area for nearly 100 years. In 1919, we opened the doors of our first business in Cambridge when Crocker Sales was a metal fabricator and made parts for all kinds of stainless steel appliances. We even worked for the government at one time making metal parts for submarines, which led to fabricating parts for pools. But in the early 70's when fiberglass came along everything changed, and we've been there through the evolution into the modern pools and spas of today.
Our Commitment
At Crocker Sales, our commitment is to deliver that extra effort to our customers, and it definitely shows. A large portion of our new business comes from friends and relatives who have been referred by valued past customers. Let us help you plan your next home improvement project, whether it is a simple concrete pad or a complete addition with a swim spa.
Our Products
We are proud to offer a vast range of products from top brands such as Master Spas, Michael Phelps Swim Spas, Getaway Spas, Above Ground Pools, and Big Green Egg. Our showroom in Woburn, Massachusetts, and Merrimack, New Hampshire, offers over 10,000 square feet of space to explore our extensive product line. Take a free "Test Soak" in any of our spas and experience the ultimate in relaxation and wellness.
Why Choose Us
Our friendly and experienced sales staff are dedicated to providing you with a pleasant and educational experience. We understand that buying a hot tub or swim spa is a significant investment, and we're here to guide you through the process from start to finish. With over 100 years of combined experience, you can trust that you're in good hands with us.
Awards and Recognition
We're proud to have received numerous awards and recognitions for our outstanding service and products. Recent accolades include winning the Spasearch TradeCertified Spa Dealer for 8 years in a row and being recognized as one of the Best Hot Tub Stores in the country. We're dedicated to continuing our tradition of excellence and customer satisfaction.
Overall Experience
The majority of customers who purchased hot tubs from Crocker Sales had a positive experience with the company. They praised the sales staff, who were knowledgeable, helpful, and responsive to their questions and concerns. Many customers appreciated the thorough instructions provided on the use and maintenance of their hot tubs, as well as the professional delivery and installation crews.
High-Quality Products
Reviews highlighted the excellent quality of the hot tubs sold by Crocker Sales. Many customers praised the performance, features, and overall value of their purchases.
Good Communication
Effective communication was a common theme among the positive reviews. Sales staff, delivery crews, and customer service representatives were described as being friendly, approachable, and responsive to inquiries and concerns.
Difficulty with Customer Service
However, a few customers had issues with Crocker Sales' customer service. One reviewer reported difficulty getting clarification on the controls of their hot tub, while another was charged a service fee despite not receiving an appointment. A third reviewer was left with unanswered questions and concerns after ordering a hot tub.
Poor Experience
Two customers had extremely negative experiences with Crocker Sales. One reviewer reported being misled about a critical recall and was charged for service without receiving the necessary assistance. The second reviewer was unhappy with the company's handling of their purchase, including delays, lack of communication, and eventual need for legal intervention.
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