At Superior Door Service, Inc., we pride ourselves on being a family-owned and operated business with over 60 years of experience in the garage door industry. Since our inception in 1955, we have been dedicated to providing exceptional service and installation of overhead garage doors and electric openers for both residential and commercial applications. Our mission is to offer every customer safe and reliable state-of-the-art products and provide them with professional services that meet and exceed their expectations.
Our History
We opened our doors in Raytown, Missouri, in the late 1970s and moved to Johnson County, Kansas, in the 1980s. In 2006, Mike and Lori Nikolas took over the company and relocated it to Kansas City, Kansas. Today, we operate with a talented team of 12 employees and a fleet of five vehicles, fully equipped to meet the service needs of our customers in the Kansas City metro and surrounding areas.
Our Expertise
At Superior Door Service, we understand that our clients expect nothing but the best from their garage door installation company. That's why we employ a team of highly skilled service technicians who are committed to delivering exceptional service with a smile. Our technicians are trained to arrive on time, equipped with everything necessary to complete the job, and dedicated to offering great customer service.
Our Services
We offer a wide range of services and benefits to give our customers the best possible experience. Here are just a few of the services we provide:
- Same Day Service: Need your garage door fixed quickly? We're here for you!
- Free Estimates on New Doors: Get a comprehensive estimate for a new door installation.
- New Residential Garage Door Sales & Installation: Choose from a variety of options to find the perfect door for your home.
- Garage Door Section Replacement: Get your door back in working order with our efficient replacement services.
- Remote Controls and Keypads: Keep your garage door secure and convenient with our remote controls and keypads.
- Over 850 Garage Door Parts/Accessories: Our extensive parts department has everything you need to keep your door running smoothly.
- Dock Leveler Repair/Replacement: Ensure your loading dock is functioning properly with our repair and replacement services.
- Limited Lifetime Warranty: Our commitment to quality is backed by a limited lifetime warranty on our products and services.
Industry Affiliations
We're proud members of the International Door Association (IDA), which guarantees that our technicians meet the highest industry standards and have access to the latest industry news and most advanced garage door systems. This means you can trust that our team of professionals will provide you with exceptional service and support.
Conclusion
At Superior Door Service, Inc., we're passionate about delivering exceptional service and products to our clients in the Kansas City area and beyond. With over 60 years of experience, you can trust that we'll provide you with a seamless, stress-free experience. Whether you need a new garage door installation, repair, or maintenance service, we're here for you.
Unsatisfactory Experience
The first review is by Kelly OBrien, who gave the company 1 star. According to her, it took a week to get an appointment, and another week passed before they inspected her garage door. She had to call three times to get an update on the estimate, only to be told "tomorrow" each time. She ended up taking her business elsewhere due to the poor service.
Exceptional Service
On the other hand, most reviews are overwhelmingly positive, with customers praising the company's knowledgeable and helpful staff, prompt service, and competitive pricing. Many reviewers have experienced exceptional service from technicians like Brandon, David, Lance, and Darren, who went above and beyond to fix their problems and provided excellent customer service.
Details of Exceptional Service
Some reviewers specifically mentioned the extra effort made by the technicians, such as Brandon who programmed their vehicles to existing doors, lubricated existing doors, and helped with difficult problems. Lance was praised for being a true professional and repairing both openers rather than replacing them. The company's willingness to work with schedules and provide same-day service was also highlighted.
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