At Pacific Overhead Door, we're committed to providing exceptional service and top-quality products to our customers in the Portland area. As a family-owned business with a rich history spanning four generations, we pride ourselves on our unwavering dedication to customer satisfaction.
Our Story
Since 1947, our family has been serving the Portland community with a passion for delivering reliable, dependable, and quality service from start to finish. We take pride in our heritage and continue to build on our reputation for honesty, integrity, and exceptional customer care. Our team is dedicated to empowering customers with the knowledge they need to make informed decisions about their garage door projects.
Our Mission
Our mission is simple: to provide complete customer satisfaction. We achieve this by offering a curated range of products that meet our high standards, working closely with each customer to understand their unique needs, and providing personalized service that exceeds expectations. We believe that taking care of our team is essential to delivering exceptional customer service, which is why we prioritize our staff's well-being and provide a positive work environment.
Our Services
We're proud to offer a comprehensive range of services, including:
- Garage door installation and repair
- Opener sales and installation
- Regular maintenance and tune-ups
- Door design and customization
- Product sales and wholesale distribution
Our experienced team is dedicated to providing expert guidance and support throughout the entire process, from design to installation. We're committed to helping our customers make informed decisions that meet their specific needs and budgets.
Our Values
At Pacific Overhead Door, we value honesty, integrity, and individualized customer service. We strive to create a positive work environment that fosters growth, teamwork, and a commitment to excellence. We're dedicated to being a responsible and caring business, which is why we prioritize fair labor practices, community involvement, and environmental sustainability.
Our Products
We're proud to offer a diverse range of products that cater to every style, function, and budget. From contemporary to traditional, and fully-custom to economical, we've got the perfect solution for your garage door needs. Our products are carefully selected to meet our high standards, and we stand behind each and every one of them with our warranty.
Exceptional Customer Service and Timely Repairs
Pacific Overhead Door has received overwhelmingly positive reviews for their exceptional customer service, timely repairs, and high-quality workmanship. Many customers have praised the company for their prompt response times, with some repairs being completed in as little as 1 hour and 11 minutes from the initial call.
Professional and Courteous Technicians
Technicians such as Chris, Rusty, Alex, and Tim have been specifically mentioned for their professionalism, courtesy, and attention to detail. They have been praised for their ability to diagnose and fix issues quickly and efficiently, often going above and beyond to ensure customer satisfaction.
High-Quality Workmanship and Competitive Pricing
Pacific Overhead Door has been commended for their high-quality workmanship, competitive pricing, and willingness to work with customers to find solutions that fit their needs and budgets. Many customers have praised the company for their honesty, transparency, and commitment to providing excellent service.
Minor Concerns with Payment Terms
One customer expressed concerns about the company's payment terms, specifically the 50% down payment required before starting a job. However, this concern does not seem to be a widespread issue.
