Quality. Integrity. Excellence. In everything we do.
At Performance Building Products, we take pride in being one of the most trusted and respected companies in the region, providing top-notch garage door services to homeowners in Vancouver, Washington; Portland, Oregon; and central Oregon. With over 25 years of experience, our team of experts has been dedicated to providing exceptional quality and customer service to our valued clients. Our mission is to ensure that our customers receive the best products and services, backed by integrity and unparalleled support.
Our Commitment
At Performance Building Products, we believe in building trust with our customers. We strive to treat our clients with respect, honesty, and timely delivery of the best products possible. We service what we sell, and our highest priority is customer satisfaction. We understand that every customer is unique, and we take the time to listen to their needs and provide tailored solutions that meet their specific requirements.
Our Services
We offer a wide range of services to cater to our clients' specific needs. Our services include:
- Garage Door Installation: Our experienced technicians can install any type of garage door, including aluminum, fiberglass, steel, and wood doors.
- Garage Door Repair: Whether you need repair services for your garage door opener or any other component, our team is equipped to address your needs.
- Fireplace Installation: Our certified technicians can install gas fireplaces and ensure they function efficiently and safely.
- Window Replacement: We offer replacement windows that are energy-efficient and designed to enhance the aesthetics of your property.
Garage Door Materials We Work With
Our skilled technicians are proficient in handling various types of garage doors and can efficiently handle any issues that may arise. We typically install and service energy-efficient garage doors made from:
- Aluminum
- Fiberglass
- Steel
- Vinyl
- Wood
We source all our products from top manufacturers, including Clopay, Wayne Dalton, Windsor Door, LiftMaster, and Genie. You can rest assured that you'll receive only the highest quality products when you choose us for your garage door needs.
Get Started Today
Ready to experience the performance and expertise of Performance Building Products? Contact us to schedule your consultation and learn more about our services.
Overall Feedback
The reviews provide a mixed bag of experiences with Performance Building Products (PBP). Some customers had excellent interactions with the company, praising their professionalism, efficiency, and willingness to go above and beyond to resolve issues.
Efficient Installation and Repair
PBP's field technicians were described as efficient and friendly, overcoming original construction obstacles to ensure successful installations. They were also praised for their ability to troubleshoot and repair garage door issues promptly.
Excellent Customer Service
Multiple reviewers commended specific technicians, such as Joey, Andrew, and JT, for their exceptional customer service skills. They were described as knowledgeable, on-time, and friendly, making customers feel valued and respected.
Disappointing Experiences
However, not all experiences were positive. Some customers reported poor customer service, including delays, disorganization, and incomplete installations. One reviewer described feeling frustrated and disappointed with the company's handling of a warranty issue.
Installation Issues
Some reviewers mentioned issues with installation, including delays and errors. One customer reported that they had to find another company to install their garage door because PBP would not fulfill their original promise to install the door.
Conclusion
While PBP seems to have its strengths in efficient installation and repair, their customer service can be inconsistent. It's essential for customers to communicate clearly with the company and set expectations to ensure a smooth experience.
