Our Story
At Mad City Windows, we're a family-owned and operated business committed to ensuring our customers' satisfaction. Since 1998, we've been on a mission to provide a level of quality workmanship and service that used to be the industry norm, but today is becoming harder and harder to find. As a family-owned business, our reputation means everything, and every member of our team is willing to go the extra mile to ensure the satisfaction of our customers.
Our Services
We offer a wide range of services designed to improve the comfort, functionality, and aesthetic appeal of your home. Our team of experts specializes in bathroom renovations, window replacements, and cabinet refacing. Whether you're looking to revamp your outdated bathroom, increase your home's energy efficiency with new windows, or upgrade your kitchen with stylish and durable cabinets, we've got you covered.
Our bathroom renovation services include bathtub replacements, walk-in tubs, walk-in showers, shower conversions, and bath conversions. We use high-quality materials and expert craftsmanship to ensure that your new bathroom is both beautiful and functional.
Our window replacement services feature top-rated vinyl windows, bay windows, bow windows, casement windows, double-hung windows, and sliding picture windows. Our energy-efficient windows are designed to reduce energy costs, minimize maintenance, and enhance the beauty of your home.
Our cabinet refacing services offer innovative and stylish options that are both durable and affordable. Our team of experts will work with you to design and install custom cabinetry that complements your personal style and enhances the functionality of your kitchen.
Our Commitment to Excellence
At Mad City Windows, we're committed to providing exceptional customer service, quality workmanship, and top-rated products to homeowners throughout the Midwest. We're proud to have built a reputation for excellence, with over 50,000 home projects completed and a 4.9-star rating based on 945 reviews.
Our Team
Our team of experts is dedicated to providing exceptional customer service, from the initial consultation to the final installation. We're committed to going the extra mile to ensure that our customers are completely satisfied with our services.
Our Mission
Our mission is to provide a level of quality workmanship and service that used to be the industry norm, but today is becoming harder and harder to find. We're committed to building long-term relationships with our customers, and we strive to create a positive experience that exceeds their expectations.
Overall Experience
The overall experience with Mad City Windows and Baths is overwhelmingly positive. The installation process was efficient, and the installers were professional, friendly, and knowledgeable. The quality of the products and services provided were excellent, and the customers are happy with the results.
Sales Process
The sales process was a mixed bag. Some customers had a positive experience with the salesperson, while others felt pressured and deceived. The sales tactic of presenting a lengthy presentation to create artificial urgency was criticized by one reviewer.
Installation and Cleanup
The installation process was praised for being efficient, with most jobs being completed in a day or less. The installers were commended for their cleanliness, with many reviewers mentioning that they left no mess behind.
Product Quality
The quality of the products provided was excellent. The customers were happy with the final result and praised the workmanship. The windows and baths looked great, and the customers appreciated the attention to detail.
Customer Service
The customer service was excellent, with many reviewers praising the salespeople, installers, and customer support team for being friendly, knowledgeable, and professional.
