Transforming Spaces, Enhancing Lives
At Universal Window Solutions, we take pride in being the area's largest full-service distributor of windows and doors. With over 40 years of experience, our family-owned business has established itself as the #1 choice for Sarasota windows and doors. Our commitment to quality, customer satisfaction, and exceptional service has made us the go-to experts for homeowners, contractors, and architects alike.
Our Story
Since 1981, we have successfully installed thousands of Sarasota window replacements, along with other window and door products. Our professionally trained sales consultants evaluate your specific objectives and present a customized proposal that fits your goals. No pressure, no obligation. Only solid solutions at affordable prices. Our Quality Control Program double-checks the installation to ensure it was done per code, so your project moves along efficiently and effectively.
Design Center
Selecting the right product for your project is crucial. Visit our Design Center, located at 2502 81st Place E. Sarasota, Florida 34243, to see real-life examples of the various product lines we carry. Our Design Center is a one-stop-shop where you can explore our extensive range of products, from entryways to windows, sliding glass doors, bi-folding doors, patio doors, and store fronts. Make an appointment in advance to ensure our full attention when you arrive.
Products
We offer the best products for residential homes and commercial buildings. Our product line includes:
- Entryways: Make a statement by giving your home's entrance a glass front door.
- Windows: Non-impact and hurricane impact windows for residential and commercial usage.
- Sliding Glass Doors: Sliding doors provide expansive views and openings to enhance any residence.
- Patio Doors: Hinged patio doors add elegance to any home while allowing light to flood a room.
- Bi-Folding Doors: Bi-fold glass doors create a seamless entry while expanding living areas and maximizing views.
- Lift & Slide Doors: Lift and slide doors provide oversized openings to offer unobstructed views and seamless indoor-outdoor living.
Installation
We understand the importance of proper installation. That's why we assign a Project Manager to oversee the installation process, whether it's new construction or a remodel application. Our Quality Control Program ensures that the installation is done per code, so your project moves along efficiently and effectively.
Why Choose Us
At Universal Window Solutions, we take pride in our exceptional service, quality products, and commitment to customer satisfaction. Our team of experts is dedicated to providing you with the best solutions for your window and door needs.
Poor Customer Experience
Several customers have reported unsatisfactory experiences with Universal Window Solutions, including delayed or failed installations, poor communication, and unprofessional behavior from staff.
Delays and Poor Communication
Many reviewers have reported delays in installation, scheduling, and communication. Some have waited months for their installations, only to be left with unfinished or incomplete work. Others have had difficulty getting in touch with the company, with some experiencing ignored calls and unreturned messages.
Poor Quality of Work
Some customers have reported poor quality of work, including damaged windows, broken tiles, and rough installation. Others have experienced problems with the functionality of their windows, including scratches, nicks, and warped frames.
Lack of Accountability
Several customers have reported frustration with the company's lack of accountability, including failure to honor warranties, refusal to replace defective products, and ignoring customer complaints.
Positive Experiences
On the other hand, some customers have reported positive experiences with Universal Window Solutions, including professional and courteous staff, timely installations, and high-quality work. These customers have praised the company's responsiveness, attention to detail, and commitment to customer satisfaction.
Staff and Quality of Work
Some reviewers have specifically praised individual staff members, such as Zach Connolly, Kendall Brown, and Sherry, for their professionalism, expertise, and dedication to customer satisfaction. These staff members have been credited with providing excellent customer service, ensuring timely and high-quality installations, and going above and beyond to resolve issues.
