Doing it right the first time, every time
At Western Door and Gate, we are proud to be the leading provider of residential and commercial garage door services, parking solutions, surveillance systems, and operable walls in Las Vegas, NV. With a strong commitment to dedication, security, safety, and savings, we strive to deliver fast, personalized service to our clients.
Our Story
Since our founding, we have earned a reputation as the door and gate specialists that deliver fast, personalized service. Our success is grounded in our dedication to the success of our clients and our people. We believe in doing it right the first time, every time.
Our Services
We offer a wide range of services, including:
- Residential and commercial garage door installation, repair, and maintenance
- Parking solutions, including dock equipment and gate operators
- Surveillance systems for added security
- Operable walls for flexible spaces
- Maintenance plans to ensure your equipment is always in top condition
Why Choose Us
At Western Door and Gate, we take pride in our dedication to:
- Doing it right the first time, every time
- Providing fast, personalized service
- Ensuring the safety and security of our clients and their assets
- Offering competitive, upfront pricing with no hidden fees
- Providing routine inspections to ensure your equipment is functioning properly
What Our Clients Say
Don't just take our word for it! Our clients rave about our service, praising our professionalism, courtesy, and competitively priced services. Read our testimonials to see why we're the go-to choice for garage door services in Las Vegas.
Company Performance and Reliability
The company has received criticism for its poor performance, lack of follow-up, and unreliable communication. Some customers have experienced scheduling changes at the last minute, and others have been waiting for quotes or resolutions for extended periods without any response. This has led to a breakdown of trust and a perception of ineptitude.
Product Issues and Misrepresentation
Several customers have reported issues with the products and services provided by the company. Some have received the wrong products, while others have experienced malfunctions or defects. In one instance, a customer was sent steel gates instead of aluminum, which is not suitable for their climate.
Customer Service and Communication
The company's customer service has been criticized for being unhelpful, rude, and unresponsive. Some customers have reported being told to pay for services or products without prior agreement, while others have experienced long wait times or lack of follow-up on their issues.
Positive Experiences
On the other hand, some customers have reported positive experiences with the company, citing helpful and professional staff, quick turnarounds, and efficient service. These customers have praised the company's staff, including Ross, Matthew, and others, for their expertise and friendly demeanor.
