Experience the Best in Building Materials and Customer Service
At Colonial Sash and Door, Inc., we pride ourselves on being one of the premier building material suppliers in the Five-State area, including Maryland, Virginia, West Virginia, Delaware, Pennsylvania, and the District of Columbia. Established in 1989, our company has grown exponentially, providing high-quality, custom, and handcrafted building products to homeowners, homebuilders, and contractors in the region.
Our History
Founded by Timothy Rollins in 1989, Colonial Sash and Door began its operations in Hedgesville, West Virginia, with a focus on windows, doors, and millwork. As the business grew, we relocated to Frederick, Maryland, in 1990, where we currently reside. Over the years, we have expanded our product lines to include kitchen and bath cabinets, countertops, railings, and custom millwork, solidifying our position as a one-stop-shop for all building material needs.
Our Mission
Our primary goal is to provide the best possible quality, commitment, and experience to our customers, whether they are homeowners, homebuilders, or contractors. We take pride in our dedication to teamwork, professionalism, and uncompromising service, ensuring that our customers receive the highest level of satisfaction.
Our Products and Services
We offer a wide range of products, including:
- Doors: Custom doors, interior doors, exterior doors, and hardware
- Windows: Wood windows, vinyl windows, custom windows, and window installations
- Kitchen and Bath: Cabinets, countertops, and custom millwork
- Interiors: Moulding, interior trim, and custom interior design
- Exteriors: Exterior cornice and features, exterior trim, and custom exterior design
- Custom Work: Custom millwork, custom cabinets, and custom interior design
Our services include:
- Installation services for doors, windows, and kitchen and bath cabinets
- Remodeling services for homeowners and contractors
- Estimating and take-off services for builders and contractors
- FAQs and how-to guides for DIY enthusiasts and professionals
Our Commitment
At Colonial Sash and Door, we are committed to providing exceptional quality, competitive pricing, and unparalleled customer service. We strive to build long-lasting relationships with our customers, ensuring their complete satisfaction and loyalty.
Overall Experience
Reviews reveal a mixed bag of experiences with Colonial, ranging from extremely dissatisfied to very satisfied customers.
Negative Experiences
- Multiple attempts to deliver a simple exterior door with windows took 5 months, with specifications still not met, and defects such as "scabs" and nail holes on the surface.
- Some reviewers mentioned poor communication, lack of responsiveness, and abrupt termination of contact.
- They allegedly only cater to large building clients, leaving individual homeowners without service.
- Their website allegedly needs an update to reflect their changed business model.
Positive Experiences
- Some customers had excellent experiences, praising the company's patience, responsiveness, and helpfulness throughout the order process.
- They appreciated the ability to customize their door with special features like vented sidelights.
- One reviewer praised the company's family-oriented culture and commitment to meeting customer needs.
