Building memories, one door at a time
At Dealers Supply & Lumber Company, we have been a trusted leader in the millwork industry for over 80 years. Our rich history dates back to 1944, when Jack K. Wherry purchased a locally owned business with a dream to transform it into a leader and innovator in millwork. Over the years, our foundation has been built on people with a dedication to quality, innovation, and superior service. Our employees, with an average of over 20 years of experience, are committed to delivering the highest level of craftsmanship and customer satisfaction.
Our Commitment to Quality
Our commitment to quality has been essential to our growth and success, and it is reflected in our VictorBilt brand, which represents quality, style, and value. Introduced in 1944, the VictorBilt brand sets a standard of craftsmanship through all of our products. We take pride in our ability to provide expertly prepared door units, historically accurate windows, and interior door solutions that meet the unique needs of our customers.
Our Products and Services
At Dealers Supply & Lumber Company, we offer a wide range of products and services that cater to the millwork industry. We provide energy-efficient windows, historic windows, exterior and interior doors, sash packs, and columns that are designed to meet the specific needs of our customers. Our products are known for their quality, durability, and style.
Expertise and Service
Our experienced leadership and dedicated employees are dedicated to providing top-notch service and support to our customers. With an average of over 26 years of experience in production supervision and over 20 years of millwork experience in customer service, our team is well-equipped to handle all aspects of our customers' needs.
What We Offer
We offer a range of services and products that cater to the following areas:
- Doors: We offer a wide range of exterior and interior doors in various materials, including wood, fiberglass, and steel. Our interior doors come in various styles, including stile and rail, MDF, flush wood, and molded doors.
- Windows: We offer a variety of windows, including energy-efficient options, historic windows, and replacement windows. Our windows are designed to provide the perfect blend of style, functionality, and energy efficiency.
- Sash Packs: Our sash packs are designed to provide an easy and affordable solution for window replacement and renovation projects. Our sash packs are available in various styles and materials to suit different needs and preferences.
- Columns: We offer a range of columns that can be customized to meet the specific needs of our customers. Our columns come in various styles, materials, and sizes to ensure that our customers get the perfect solution for their projects.
Why Choose Us
At Dealers Supply & Lumber Company, we pride ourselves on our commitment to quality, innovation, and customer satisfaction. We have built a reputation for providing top-notch products and services that meet the unique needs of our customers. Our experienced team is dedicated to providing exceptional service and support to ensure that our customers get the best results from our products.
Problematic Customer Service and Products
Several customers have expressed dissatisfaction with Dealers Supply's customer service and products. Many have reported receiving incorrect or damaged products, including windows, doors, and sashes. In some cases, the company has failed to deliver on promised turnaround times, leaving customers stuck with incomplete renovations.
Sloppy Workmanship and Inaccurate Measurements
Customers have also reported receiving products with inaccurate measurements, such as a door threshold being 2 inches narrower than the jamb. This has left some customers stranded with incomplete projects, unable to proceed with their renovations.
Lack of Accountability and Reputation
The company's reputation has been tarnished by its inability to correct issues with its products and customer service. Some customers have reported difficulty in getting help from the company, including being directed to middlemen or receiving unhelpful responses.
Positive Experiences Spoiled
However, some customers have reported positive experiences with Dealers Supply, citing friendly and considerate employees and quick unloading processes.
