Transforming Spaces, Enhancing Lives
Grandview Window & Door has been serving the Memphis area with distinction since 2000. Founded by Dudley Schaefer Jr., whose family boasts over 70 years of experience in the millwork business, the company has established itself as a leading provider of quality building materials and expertise. With a dedicated and experienced team averaging over 20 years in the building materials industry, Grandview is committed to exceeding expectations and delivering exceptional customer service.
A Commitment to Excellence
Our unwavering dedication to quality and value has allowed us to cultivate strong partnerships with renowned manufacturers such as Simpson Doors, Tru-Stile Doors, Lincoln Wood Products, and more. This access to top-notch products, coupled with our own skilled manufacturing capabilities, allows us to offer unparalleled selection and customization options.
What We Offer
At Grandview Window & Door, we offer a comprehensive range of services and products, including:
Building materials
- Windows and doors of various materials and styles
- Millwork, including custom-crafted cabinets and trim
- Specialty building materials such as columns, beams, and access panels
Services
- Expert advice and consultation on project planning and material selection
- Professional installation and delivery services
- Responsive technical support and troubleshooting
Customer-Focused Approach
Our philosophy is deeply rooted in customer-centric values. We prioritize open communication, responsiveness, and personalized attention to ensure a seamless and positive experience for every customer. Our dedicated sales staff is ready to understand your unique needs and provide tailored solutions based on your project requirements.
Our Vision
Grandview Window & Door continuously strives to foster a culture of growth and excellence. We are dedicated to:
- Providing top-quality building materials and services at competitive prices
- Empowering our employees through ongoing training and development
- Maintaining open communication and transparency with customers and suppliers
- Contributing to the success of the local community through responsible business practices
Customer Reviews
Unsatisfactory Experiences
Most customers who reviewed Grandview were unhappy with their experience. They reported poor customer service, including being ignored or left to wait for extended periods. Some customers had issues with the quality of products, such as receiving the wrong size or material. Additionally, some customers were unhappy with the communication and follow-up from Grandview.
Missed Opportunities
Grandview had opportunities to improve customer satisfaction but failed to do so. For instance, one customer was not offered a choice between paint-grade and stain-grade trim for their door, leading to a mismatched appearance.
Disappointment and Frustration
Many customers expressed disappointment and frustration with their experiences. They felt that Grandview did not care about their needs or take responsibility for mistakes.
A Positive Exception
However, one customer had a positive experience with Grandview. They were able to find a hard-to-find product at Grandview and appreciated the store's willingness to help.
