Quality 100% committed to quality and our customer's satisfaction.
At Acme Glass LLC, we pride ourselves on delivering quality glass products and exceptional customer service to the Reno/Sparks area. Our team, led by Sheila and Raymond Wood, has over 25 years of experience in the glass industry, providing a high level of expertise and attention to detail to every project we undertake.
Our Philosophy
At Acme Glass LLC, we are committed to providing 100% satisfaction to our customers. We believe that quality and customer satisfaction go hand-in-hand, and we strive to exceed our customers' expectations. Our team is dedicated to providing fast, reliable, and professional services, ensuring that every job is completed to the highest standard.
Our Services
We offer a wide range of services, including:
- Window Installation and Replacement: We specialize in installing and replacing windows, including storm windows, patio doors, and French doors.
- Shower Enclosures and Bathrooms: Our team expertly installs and replaces shower enclosures, bathroom mirrors, and glass products, ensuring a seamless and stylish finish.
- Glass Doors and Hardware: We repair and install glass doors, as well as provide hardware solutions, such as locks and strikes.
- Custom Glass Creations: Whether you need a custom mirror, table top, or shelving, our team can bring your vision to life.
Why Choose Acme Glass LLC?
- 25+ Years of Experience: Our team has accumulated over two decades of expertise in the glass industry, ensuring that every project is executed with precision and care.
- Quality Products: We use only top-quality materials and products to guarantee a long-lasting and durable finish.
- Customer-Centric Approach: Our team is dedicated to providing exceptional customer service, ensuring that every customer feels valued and satisfied.
What Our Customers Say
We take pride in our customer testimonials, which consistently praise our team's expertise, professionalism, and attention to detail. Here's what some of our satisfied customers have said:
- "Ray from Acme Glass was very knowledgeable and fixed our sliding door in no time at all." - James T.
- "The doors look great. Quality: 5.0 Customer Service: 5.0 Value for Money: 5.0" - Tami S.
- "Ray from Acme Glass was very knowledgeable and fixed our sliding door in no time at all. He even went ahead and fixed a few little things that had been bugging me." - James T.
At Acme Glass LLC, we are committed to providing exceptional service, quality products, and a passion for creating beautiful glass creations. Contact us today to learn more about how we can bring your vision to life.
Subpar Customer Service and Workmanship
This review highlights numerous issues with Acme Glass's customer service and workmanship. Multiple reviewers reported poor professionalism, responsiveness, and punctuality. Christi Niehans, for example, experienced a dozen trips and three months to complete a simple shower door project, citing horrible workmanship and fraudulent charges. J. L. Gilbert and Jennifer Moore also reported poor customer service, with no-shows and unreturned phone calls.
Compromised Quality and Broken Promises
The company's workmanship has also been called into question. Christi Niehans noted terrible caulking, misfabricated panels, and damaged products. Jay claimed that after receiving payment, the company did not care about his concerns. Bruce W. reported poor customer service despite having a good experience with the work performed.
Some Positive Experiences
However, a few reviewers had positive experiences with Acme Glass. Ashley Sanchez praised the quality of their frameless shower door, albeit with some delays. Dna B. highlighted the professionalism, pricing, and great communication from Ray and Sheila. Casey H. and Casey Hall had excellent experiences with their shower remodels, and Eric Larson appreciated the fast service and fair price.
Concerns and Frustrations
Despite some positive experiences, many reviewers voiced concerns and frustrations with Acme Glass. Deborah Moyer reported no response to multiple attempts to get an estimate, and Jeniffer Moore was unimpressed with the company's unresponsiveness and poor workmanship. Jade W. praised the company's fast response times, but her overall experience was limited to business interactions.
