Impacting Your Life for the Better
At Gates, Doors & Ironworks, we understand the importance of making a great first impression. That's why we specialize in crafting custom garage doors, entrance gates, shutters, and ironworks that not only enhance the curb appeal of your home but also reflect your unique style and personality.
Our Story
With our facility located in Long Beach, California, we have been helping homeowners in California make a great impression with our handcrafted garage doors, entrance gates, and shutters for years. Our team of skilled artisans and designers work together to create custom pieces that are both functional and aesthetically pleasing.
Our Services
We offer a wide range of services, including custom-designed garage doors, entrance gates, shutters, and ironworks. Our custom wood garage doors are crafted from a variety of premium woods, including Vertical Grain Cedar, Mahogany, Alder, and Ipe, and can be stained or painted to match your home's unique style. Our steel and glass garage doors offer a modern and sleek look, while our custom wrought iron pieces can be fabricated into almost any accent, from fencing and railings to spiral staircases. We also offer retractable awnings that can increase your outdoor living space while protecting your interior.
Our Mission
At Gates, Doors & Ironworks, our mission is to provide our customers with unique, handcrafted pieces that not only enhance the beauty of their home but also provide a sense of security and sophistication. We take pride in our work and strive to deliver exceptional customer service, ensuring that every customer is completely satisfied with their purchase.
What Sets Us Apart
What sets us apart from other garage door companies is our attention to detail, our commitment to quality, and our passion for creating unique pieces that reflect our customers' personalities. We work closely with our customers to understand their vision and bring it to life. Our team of skilled artisans and designers work together to create custom pieces that are both functional and aesthetically pleasing.
Our Promise
At Gates, Doors & Ironworks, we promise to deliver exceptional customer service, high-quality products, and unparalleled craftsmanship. We stand behind our work and guarantee our products against defects in materials and workmanship. We are committed to helping our customers make a great impression with their home.
Technician Performance
The reviews highlight the exceptional performance of technician Bert, who was prompt, informative, efficient, and helpful. He provided additional information on future maintenance and provided an exceptional customer experience.
Customer Service Issues
Several customers experienced poor customer service, including delayed responses, cancelled appointments, and unfulfilled promises. Farley C. had an emergency situation with their garage door, but the company failed to respond promptly, leading them to seek help from another service company. Nick Resich waited six months for a gate installation, and when he reported a problem with the craftsmanship, it took over a week for the company to respond. Cecilia Sutrisno had her appointments cancelled twice, wasting her vacation time and receiving poor customer service.
Installation Issues
Some customers experienced issues with the installation of their garage doors and gates. Farley C.'s garage door broke due to improper installation, and Nick Resich's gate had craftsmanship issues. The tension on the main spring was not properly adjusted, causing the problem.
Resolution and Update
In one case, the company did provide a resolution to the issue. Farley C. updated their review to thank Gates Doors & Ironworks for replacing the side-mount system with a center pole, chain-driven system, which solved the problem.
