Introduction
Midwest Windows & Doors is a leading provider of premium windows, doors, and siding solutions for residential homes in the Chicagoland area. Since 2005, we've redefined the industry by offering a wide range of affordable vinyl windows, expert installation, and unparalleled customer service.
Our Expertise
Our team is comprised of experienced professionals with over 30 years of combined industry experience. We are dedicated to providing exceptional service, understanding your unique needs, and delivering unparalleled value. We offer:
Window and Door Solutions
- Comprehensive selection of double hung, awning, casement, garden, picture, bay, bow, and slider windows.
- High-quality entry doors, fiberglass entry doors, patio doors, storm doors, and security storm doors.
- Custom window and door installations to ensure a perfect fit and aesthetic appeal.
Siding Expertise
- Expertise in vinyl siding installation, repair, and replacement.
- Insulated vinyl siding options to enhance energy efficiency and comfort.
- Comprehensive siding consultations and project planning.
Customer-Focused Approach
- Free consultations and detailed project estimates.
- Dedicated project managers to ensure seamless communication and accountability.
- Professional and courteous installation crews.
- Comprehensive warranties on all products and workmanship.
Values and Guarantees
- Committed to unparalleled customer service and satisfaction.
- Backed by a full warranty that covers your home and the quality of our work.
- Focus on sustainable practices and energy efficiency.
Our Guarantee
At Midwest Windows & Doors, we stand by our work and commit to your complete satisfaction. Our craftsmanship, materials, and customer care are unmatched. We take pride in exceeding expectations and delivering lasting value to our clients.
Overall Experience
Reviews of Midwest Windows Direct are mixed, with some customers having a positive experience and others expressing frustration and disappointment.
Communication and Customer Service
Some customers praised the company's communication and customer service, stating that the salesmen were knowledgeable, informative, and friendly. However, one customer had a very poor experience, citing a lack of communication and updates on their project, leading to significant delays and frustration.
Installation and Quality
Most customers were pleased with the installation process, stating that the laborers were organized, efficient, and tidy. The quality of the doors and windows was also praised, with customers stating that they looked beautiful and were well-crafted.
Issues with Delays and Scheduling
One customer experienced significant delays with their project, waiting nine months for their doors to be installed, which was double the quoted time. The customer was frustrated with the lack of communication and updates, and felt that the company did not consider their schedule or holiday plans.
Financing and Payment
One customer mentioned that the financing options were not clear, and that the payment process was not transparent.
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