Transforming Homes, Enhancing Lives
Who We Are
At On Trac Garage Door Company, we pride ourselves on being Southern California's leading residential garage door company. Since 1994, our family-owned and operated business has been committed to solving our customers' garage door needs with honesty and integrity. With over 29 years of experience, we have built a reputation for providing top-notch services, using only the industry's leading products, and employing expert technicians trained and certified to the highest standards.
Our Services
As a full-service garage door company, we offer a wide range of services to meet all your garage door needs. Whether your garage door's spring has snapped or the rollers have gone off the tracks, our experts can provide a lasting solution. Our services include:
- Garage Door Repair: Our team of professionals is available 24/7 to diagnose and repair your garage door issues, ensuring you can access your garage with ease.
- Garage Door Replacement: Is your garage door no longer serving your needs? Our experts can help you choose the perfect door from our wide selection of models, colors, finishes, and styles. We'll ensure a secure and reliable door that enhances your home's curb appeal.
- Garage Door Opener Services: Whether your garage door opener has stopped working or needs a tune-up, our technicians are certified to repair and install garage door openers from various manufacturers. We can even help you upgrade to a smart garage door opener that allows you to control your door from anywhere!
Our Values
At On Trac Garage Door Company, we believe in:
- Honesty and Integrity: We guarantee honest and transparent communication, ensuring you understand every aspect of our services.
- Affordable Pricing: We strive to provide cost-effective solutions without compromising on quality.
- Innovative Products: We partner with industry-leading manufacturers to ensure our customers receive the best products.
- Highly-Trained Technicians: Our team of experts is certified to the highest standards, ensuring you receive efficient and reliable services.
Financing Options
We understand that unexpected garage door issues can be stressful and costly. To alleviate this stress, we offer financing options to help make our services more accessible. Contact us to learn more about our financing options.
Negative Experiences
The reviews primarily consist of negative experiences with the company On Trac Garage. Many customers have complained about poor customer service, unprofessional staff, and substandard products.
Installation Issues
Several customers have reported issues with the installation of their garage doors, such as doors not opening or operating properly, incorrect sizing, and poor weatherstripping.
Warranty Issues
Multiple customers have mentioned issues with the warranty, including claims that the company misrepresents the warranty period or offers poor resolutions to warranty claims. One customer even accused the company of running a "scam."
Poor Communication
Many customers have expressed frustration with the company's communication, including unresponsive staff, rude representatives, and promises that are not kept. One customer had to wait four hours for a call back, and another was cut off by a manager during a phone conversation.
Unprofessional Staff
Several customers have reported encountering unprofessional staff, including one who was "rude and dismissive, " and another who "cut you off when you are speaking to them."
Lack of Solutions
Many customers have been offered solutions that did not address their issues, such as drilling new holes into the door or adjusting it without replacing it. One customer was told to buy a better spring and receive a $30 price adjustment, only to have the company forget their conversation.
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