At Overhead Door of Fort Smith, we pride ourselves on providing top-notch services and products to our valued customers. With over 40 years of experience, we have established ourselves as a trusted name in the garage door industry. Our team of highly motivated service technicians and service support staff understand the importance of prompt, efficient customer service. We strive to deliver exceptional service and support to our customers, ensuring that your garage door functions smoothly and safely.
Residential Garage Doors
Our residential garage doors are known for their dependability and durability. We offer a wide range of designs, materials, and finishes to suit your unique style and preferences. Our garage doors are built to last, ensuring that you can rely on them to function properly, day and night, regardless of the weather. Whether you're in the morning rush, unwinding after a long day, or enjoying a peaceful evening, our garage doors are designed to provide convenient, comfortable passage to and from your home.
24-Hour Repair Service
In addition to our exceptional sales and installation services, we also provide reliable 24-hour repair services for emergency maintenance requests. Our team of expert technicians is equipped to handle any issue, from spring repairs to general maintenance, ensuring that your garage door operates smoothly and safely. We understand that unexpected issues can arise, and we're committed to providing rapid, effective solutions to get you back to your normal routine.
Investing in Your Home
By choosing an Overhead Door of Fort Smith residential garage door, you're making a wise investment in your home's safety, security, and durability. With our products and services, you'll enjoy enhanced curb appeal, increased property value, and improved energy efficiency. According to Remodeling magazine's 2009 Cost vs. Value Report, a mid-range priced garage door replacement provides the biggest return on investment, with a cost of less than $1,200.
About Our Location
Located in Fort Smith, Arkansas, we proudly serve Northwest Arkansas. Our showroom is easily accessible from US-64, and our team is dedicated to providing exceptional service to our customers.
Poor Customer Service and Quality Workmanship
The reviews for this company are overwhelmingly negative, with several customers complaining about poor customer service and subpar workmanship.
Unclear Communication and Lack of Competency
Several customers reported having issues with the company's technicians, who seemed uncertain about the problems they were supposed to fix. In one case, a customer was asked to decide whether to replace a sensor or not, without being told which one was malfunctioning. Another customer was told to diagnose the problem himself, without any guidance or expertise.
Unreliable and Unprofessional
Many customers reported being left hanging by the company, with unreturned calls and unclear communication. In one case, a customer was told that a technician would call back with an update, but received no call.
Good Technical Knowledge
One customer reported having a positive experience with the company's technical staff, who were knowledgeable and easy to work with.
Overcharged and Unaccountable
Several customers reported being overcharged for services or repairs, with no clear explanation or justification. In one case, a customer was quoted a price that was later increased by over 2,000 dollars.
Respect and Fairness Lacking
Several customers felt that the company lacked respect and fairness in their interactions with customers. One customer was told that she would have to decide whether to replace a sensor or not, without being given any guidance or support.
Be the first to review Overhead Door Fort Smith.
Write a Review