About Our Mission Statement
Magic City Door strives to provide the best possible customer service before, during, and after the sale with a commitment to excellence extending to our customers, employees, and suppliers with safety and satisfaction being our Number One goal. For over 20 years, Magic City Door has provided exceptional service to central and north Alabama.
Company Overview
Founded in Birmingham, Alabama, Magic City Door has become the trusted name in garage door repair, replacement, and installation throughout central and north Alabama. Owned and operated by Joe and Amy Tosney, our family-oriented approach emphasizes honest and friendly customer service, underpinned by an unwavering commitment to quality and professionalism.
Our Services
We offer a comprehensive array of services to meet all your garage door needs, including:
- Garage Door Repair & Installation: We repair and replace all makes and models of garage doors and openers, specializing in broken springs.
- Commercial Services: We provide expert installation, repair, and maintenance of sectional overhead doors, coiling doors, dock equipment, security gates, and grilles.
- Security & Safety: We offer comprehensive assessments and installations of garage door safety features, ensuring the highest level of protection for you and your loved ones.
Quality & Expertise
We take pride in using high-quality materials and upholding the highest standards in craftsmanship. Our highly skilled technicians are certified and experienced in all aspects of garage door installation, repair, and maintenance.
Customer Satisfaction
Your satisfaction is our top priority. We strive to deliver exceptional customer service, constantly seeking feedback to improve our services and offerings. Our commitment to transparency and honest communication ensures a seamless and enjoyable experience for every customer.
Excellent Customer Service
The staff at Magic City Doors are consistently praised for their excellent customer service, with many reviewers stating that they are friendly, polite, and knowledgeable.
Professional Installation
The installation team is highly praised for their professionalism, cleanliness, and efficiency. They take the time to explain the process, provide instructions, and ensure that the area is clean and tidy after the job is complete.
Warranty and Support
Magic City Doors stands behind their warranty, providing prompt and reliable support when issues arise. In one instance, a faulty keypad opener was quickly resolved without additional charge.
Quality Products and Reasonable Prices
Reviewers are satisfied with the quality of the garage doors and openers, with many stating that the prices are reasonable and competitive with other companies.
Minor Issues with Scheduling and Parts
Some reviewers experienced delays with shipping and scheduling, but these issues were largely resolved with open communication and prompt updates from the company. In one instance, a part was incorrect, but the company rectified the issue.
Overall Satisfaction
The majority of reviewers are extremely satisfied with their experience with Magic City Doors, praising the company's knowledge, expertise, and commitment to customer satisfaction.
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