Transform Your Space with Custom Window Treatments
Established in 1972, The Shade Factory has been transforming spaces and enhancing homes throughout Nassau and Suffolk County, New York. We take pride in offering a vast selection of high-quality window coverings, alongside personalized service and expert guidance for every project.
Our Vision
We believe that the right window treatments can completely change the look and feel of any space. Our mission is to provide clients with stunning and functional window coverings that meet their individual needs and preferences.
Expertise and Services
Our team of experienced professionals offers:
- Custom-made shades, blinds, shutters, and more - Choose from a wide variety of fabrics, materials, and styles to achieve your desired aesthetic.
- Expert consultation and design services - Our designers will collaborate with you to understand your vision and suggest the perfect window treatments for your project.
- Professional installation and measuring - We guarantee a seamless and flawless installation every time.
- Quality craftsmanship and attention to detail - We use only the highest quality materials and components to ensure longevity and functionality.
What Sets Us Apart
What makes The Shade Factory unique?
- Family-owned and operated: We are proud to be a local business committed to personalized service and building lasting relationships with our clients.
- Competitive pricing: We offer affordable prices without compromising quality.
- Wide selection: We have one of the most extensive collections of window covering products in the area.
- Exceptional customer service: Our team is dedicated to providing outstanding customer experiences from consultation to installation and beyond.
Overall Experience
The Shade Factory has received mostly positive reviews from customers, with many praising their excellent customer service, reasonable prices, and good variety to choose from. However, there have been some negative reviews regarding poor communication, delayed installations, and unprofessional behavior from some staff members.
Installation and Quality
Many customers have been satisfied with the installation process, reporting that the installers were quick, professional, and did a great job. However, one reviewer had a poor experience with installation, citing delays and a lack of follow-up.
Communication and Customer Service
Several reviewers have praised the customer service, highlighting the expertise and professionalism of staff members like Natalie and Johnny. However, one reviewer had a poor experience with the owner, who was unprofessional and unhelpful.
Complaints and Concerns
Some reviewers have raised concerns regarding delayed installations, communication breakdowns, and poor customer service. One reviewer was left frustrated after waiting nine months for curtains to be installed, only to have to deal with unprofessional behavior from the owner.
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